Politique de remboursement

Refund Policy

Because of how we fulfill orders, we're not able to accept physical returns. But we still want you to be happy with your purchase — here's how we handle issues:

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or isn't what you ordered, contact us at contact.saltybros@gmail.com within 14 days of delivery, with a photo of the item and your order number. We'll review it and offer a full refund or a free replacement. No need to send anything back.

Wrong size or changed your mind

Since we can't process physical returns, we're unable to offer refunds or exchanges for sizing issues (such as collars, harnesses, or apparel) or simple changes of mind. Please check the product description and size guide carefully before ordering. If you have questions about fit, sizing, or materials before you buy, reach out to us at contact.saltybros@gmail.com and we'll help.

Order not received

If your order hasn't arrived within the estimated delivery window, contact us with your order number and we'll look into it. If it's confirmed lost in transit, we'll send a replacement or issue a refund.

Non-returnable exceptions

Sale items and gift cards are final sale and not eligible for refund or replacement.

European Union 14-day cooling-off period

If your order is shipped to the EU, you have the right to cancel your order within 14 days of receiving it, without needing to give a reason. Since we're unable to accept physical returns, cancellations under this right will be handled as a refund upon confirmation. Contact us at contact.saltybros@gmail.com within the 14-day window to request this.

Refund timing

Once a refund is approved, it will be issued to your original payment method within 10 business days. Processing times can vary depending on your bank or card provider. If more than 15 business days have passed since approval and you haven't received your refund, contact us at contact.saltybros@gmail.com.